Refund policy

Tapp Alarm — Refund & Returns Policy

At Tapp, our goal is simple: get you up on the first alarm. If your Tapp Dock isn't working out, our 30-Day Money-Back Guarantee has you covered.

30-Day Money-Back Guarantee
If you're not satisfied with your Tapp Dock for any reason, you can request a full refund within 30 days of delivery. No complicated hoops.

How to request a refund
Email us at support@tappalarm.com with your order number and a quick note. We'll confirm within 1–2 business days.

Do I need to send it back?
For the satisfaction guarantee, no — you don't need to return the Dock. Keep it or pass it to a friend. (For damaged or defective units, see below.)

Refund processing
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to display it.

Damaged, defective, or wrong item
If your Dock arrives damaged, defective, or incorrect, email us within 30 days with a photo and we'll send a free replacement or full refund — no return needed.

Order changes & cancellations
Need to change or cancel? Contact us within 24 hours of ordering and we'll do our best before it ships.

Questions?
Reach us anytime at support@tappalarm.com. We're a small team and we read every message.